Shipping & Returns
Last updated: March 2026
How Shipping Works
Every Lunari Wild print is made to order. When you place an order, your artwork is printed at the Gelato facility closest to your delivery address, reducing shipping distance and environmental impact.
- Production time — typically 2–5 business days depending on the product and local production capacity.
- Delivery time — varies by location and shipping method. An estimated delivery window is shown at checkout.
- Worldwide shipping — we ship to most countries. Shipping costs are calculated at checkout based on your address and chosen speed.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status any time from your account page.
Changing Your Shipping Address
Need to update your delivery address? You can do so before your order enters production. Please contact us as soon as possible at support@lunariwild.com.
Please note: country changes are not possible on an existing order. If you need to change the delivery country, the order must be cancelled and re-placed.
Changing Your Shipping Method
To switch to a faster or slower shipping speed, the order must be cancelled and re-placed before printing begins. Contact us and we will help you through the process.
Returns Policy
Because every Lunari Wild product is personalised and printed on demand, we are unable to accept returns and do not provide a return address. However, we absolutely stand behind the quality of every print — see our quality guarantee below.
Our 30-Day Quality Guarantee
We want you to love what you receive. If your order arrives damaged, defective, or materially different from the listing, let us know within 30 days of receiving it and we will make it right:
Free replacement — we will reprint and reship your order at no cost to you. This is our preferred solution to get the right product to you as quickly as possible.
Full refund — if a replacement is not feasible or timing is critical, we will issue a full refund instead.
What's Covered
- Products that arrive damaged or defective (not caused by customer-provided content).
- Errors in order quantity — if you received fewer items than you ordered.
- Significant quality issues with the printing.
What's Not Covered
Minor colour variations between your screen and the printed product are normal and within acceptable tolerance levels. Printing involves multiple variables — paper type, ink, machine calibration — that can cause slight differences in colour output. These are not considered defects.
Lost Orders
If your order hasn't arrived within a reasonable time after the estimated delivery date, contact us within 30 days of the expected delivery. We will send a replacement at no extra cost.
Returned to Sender
If a package is returned to sender — due to an incorrect address, recipient refusal, or an unclaimed delivery — please contact us within 30 days. We will refund the product cost so you can place a new order. Shipping costs for the original order are non-refundable in these cases.
Order Cancellations
- Before printing begins — full refund available. Contact us as soon as possible.
- Once printing has started — cancellation is still possible, but only the shipping cost can be refunded.
- After dispatch — the order can no longer be cancelled.
Need Help?
For any questions about shipping, returns, or your order, reach us at support@lunariwild.com or use our live chat. We aim to respond within 24 hours.